Price Protection Policy

If within 14 days from the date of original purchase you find that the price of an item was further reduced, we will be happy to adjust your payment to match the lower price, upon request.  

Please note: You must contact Eastern Mountain Sports Customer Service or visit one of our retail locations and request a price adjustment while the item is still at the further reduced price. The Eastern Mountain Sports associate will then review and verify the price match and determine the item’s eligibility.

If your situation meets all these criteria, you could be eligible for a price adjustment

  • You have the original dated sales receipt or web invoice
  • Eastern Mountain Sports was contacted within the 14 day window
  • The price adjustment is requested while the item is still at the new further reduced price
  • The item must be price matched against original item purchased (cannot be a different color, size, or style)

*If your product was originally purchased in-store and you are eligible for a price adjustment, you must return to a retail location with your receipt to receive the adjustment. If returning in-store, you must provide the same method of payment used to place the order or the funds will be returned as store credit.

*Once the price-match is honored, the amount being credited to your card will take approximately 5-7 business days to reflect in your account. Credit timeframes can vary based on bank processing times. For additional information, please contact your bank.

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