Merchandise that is displayed on our website is generally in stock and available for you to purchase.
A couple of things to note:
- Due to certain shipping, handling, or service restrictions, some items which are available in stores may not be shipped. This includes some bicycles which require assembly by a qualified technician, combustibles (like fuel) which are not safe to ship, etc. Customers wishing to purchase those from the website may do so via in-store pickup. Details are provided on the product page.
- Not all products are in stock in all retail store locations. You can check the online availability of items of your local store on every product page.
- We make every effort to ensure the inventory online is available to be shipped, but every once in a while, we sell out of an item before we can complete an order. If that happens, you will be notified via email that the item is unavailable, has been cancelled from your order, and any pending authorizations are in the process of being reversed.
- Note: We do not currently offer pre-orders, nor do we offer back-orders
The safety and integrity of our products is of the utmost importance. If a product we carry has a safety issue requiring a recall of the product, we do our best to alert customers who purchased that item from us of the issue, and instructions on what to do about it. We also post notices in our stores and on our website.
Current Product Safety Recalls:
Black diamond® has voluntarily issued product recalls, subject to user inspection, of select carabiners (including quickdraws), nylon runners, camming devices, ascenders, and via ferrata lanyards.
Osprey® has voluntarily issued product recalls, subject to user inspection, of all Poco AG series child carriers.
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Feedback on the products we sell is important to all of us. We use your feedback to guide future purchasing decisions and to improve the materials, design and workmanship of the products we make and carry. Other customers draw from the experiences of those who have used the product to guide their own purchasing decision.
The integrity of the product reviews on our site is of critical importance. We will publish all valid, authentic reviews – the good, the bad, and the ugly – provided they are free from profanity or offensive content.
To submit a review please find the product you wish to review online and click on "WRITE A REVIEW" located near the 5 star icons.